Student Success Statement 

"i wish i wasn't trying to leave a legacy. I was trying to do what was right."]
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Dean Smith
Reflection: Effectiveness is an external measure of process output or quality. It can and should be evaluated the way stakeholders, clients, customers, or other recipients of the service or product evaluate it. In the academic environment, effectiveness can be indicated by items such as students learning what they need to know, or providing the optimum mix of curricular opportunities. Ineffectiveness can be due to lack of focus, poor communication, or otherwise being out of touch with stakeholders’ needs and expectations. Effectiveness is critical for organizational success in a competitive environment. Additionally, in a competitive environment. Efficiency is generally thought of as an internal measure of process operations, although improving efficiency may benefit stakeholders as well as the organization. In the academic environment, efficiency can be related to items such as classroom usage, or ease and time to register, or textbook availability. Inefficiency can be caused by process errors, inaccessible information, bottlenecks in the process, variation in the process, or costly or non-value added steps in the process. Improving efficiency leads to improved utilization of resources, and can also lead to reduced costs or time to deliver a product or service.

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